Privacy Policy

This Privacy Policy explains how Trophic ("we", "us", or "our") collects, uses, stores, and protects information when you use our website, account services, software, and related services.

We aim to collect only the information reasonably necessary to operate our services, manage accounts and licenses, maintain security, prevent abuse, and provide support.

1. Information We Collect

Depending on how you use our services, we may process the following categories of information:

Account Information

Information required to create and maintain your account, such as your email address and authentication credentials.

Device and Technical Information

Limited technical information about your device may be processed to identify authorized devices, manage software licenses, enforce account restrictions, and protect our services against unauthorized use.

Where appropriate, technical identifiers may be transformed or hashed before being stored.

Network and Security Information

We may process information such as IP addresses and security-related request information for authentication, rate limiting, fraud prevention, abuse detection, and maintaining the security of our infrastructure.

Third-Party Account Information

If you voluntarily connect a supported third-party account, such as Discord, we may process identifiers necessary to provide account linking, customer support, or purchase-related functionality.

Communications

If you contact our support team, we may process the information you provide as part of that communication.

2. How We Use Information

We process information where necessary to:

• Create, authenticate, and maintain user accounts.
• Provide and manage software licenses.
• Associate licenses with authorized devices.
• Prevent unauthorized access, fraud, abuse, account sharing, and misuse of our services.
• Maintain the security and reliability of our website, software, API, and infrastructure.
• Provide customer support.
• Deliver account verification, security, purchase, and other transactional communications.
• Comply with applicable legal obligations.

We do not use personal information for third-party advertising.

3. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy or as required by applicable law.

Account-related information is generally retained while your account remains active.

License and device-related information may be retained while necessary to operate and enforce the applicable license.

Operational and security logs are generally retained for a limited period before being automatically deleted or rotated, except where longer retention is reasonably necessary for security, fraud investigation, dispute resolution, or legal compliance.

When an account is deleted, information associated with that account will be deleted or anonymized where reasonably possible, subject to applicable legal, security, and legitimate record-keeping requirements.

4. Service Providers

We may use trusted third-party service providers to operate parts of our infrastructure and services. These may include:

• Hosting and infrastructure providers.
• Email delivery providers.
• Communication and customer-support platforms.
• Security and certificate providers.
• Payment or purchase-processing services, where applicable.

These providers may process limited information where necessary to perform services on our behalf.

We do not sell or rent personal information to advertisers or data brokers.

5. Cookies and Tracking

We do not use third-party advertising trackers for behavioral advertising.

Our services may use essential technical mechanisms where necessary for authentication, security, session management, account functionality, or fraud prevention.

6. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Request restriction of certain processing.
• Object to certain processing where applicable.
• Request portability of certain information where applicable.

Certain information may need to be retained where required by law or where reasonably necessary to establish, exercise, or defend legal claims, investigate fraud, or protect the security of our services.

Privacy and account-deletion requests can be submitted through our official support channels.

We may need to verify your identity before completing certain requests.

7. Security

We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

No internet-connected service can guarantee absolute security, and users are responsible for maintaining the confidentiality of their own account credentials.

8. International Processing

Our service providers and infrastructure may process information in countries other than the country in which you live.

Where required by applicable law, appropriate safeguards are used for international transfers of personal information.

9. Children's Privacy

Our services are not intended for children who are below the minimum age required to use the service under applicable law.

If we become aware that personal information has been collected from a child contrary to applicable legal requirements, we will take appropriate steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, security practices, or data-processing activities.

When material changes are made, the updated version will be published with a revised "Last updated" date.

11. Contact

For questions about this Privacy Policy or requests concerning your personal information, please contact us through our official support channels.